Privacy Policy

Last Updated: December 4, 2025

TimeOut operates in Malaysia. This concise policy explains what we collect, how we use it, and your choices. By using the platform, you agree to this policy and our Terms.

Data We Collect

• Account details you provide (e.g., name, email, phone, profile info).
• Session activity (joins, waitlist status, cancellations) and basic device info.
• Location features if you enable them.
• Content you upload (photos, reviews) and messages you send.

How We Use Data

• Run sessions (capacity, waitlists, promotions) and club features.
• Operate essential notifications for sessions and account security.
• Improve the platform and prevent abuse or fraud.

Phone Number Privacy

• Your phone number is visible only to session managers and admins.
• Used only for legitimate session-related communications.

Sharing

• We share data with service providers to operate the platform.
• We may disclose data to comply with law or protect users and the service.
• Business transfers may occur; we will notify you when required.

Retention

• We keep data while your account is active.
• We retain limited logs for abuse prevention for at least 12 months.
• We delete your account data on request, subject to legal requirements.

Your Choices

• Access, update, or delete your account data via settings or support.
• No data exports are available.
• Essential session phone notifications cannot be unsubscribed; other notifications are limited to authentication and security.
• Control location and cookies in your device/browser settings.

Security

We use appropriate technical and organizational measures to protect data, but no method is 100% secure.

Children

TimeOut is for users 18+. We do not market to minors.

International Transfers

Your data may be transferred and stored outside your country with safeguards as permitted by law.

PDPA (Malaysia)

We comply with the Personal Data Protection Act 2010. You may request access, correction, deletion, or withdrawal of consent as permitted by law.

Contact

TimeOut Support Team
Email: [email protected]
Support: https://support.timeoutbasketball.com
Address: Malaysia